Retail Coordinator - Sierra Trading Post - East Hanover, NJ

Job Summary

Drive results through people and lead the Sales Associates as well as Cashiers. Constantly observing and coaching the sales associates to create an excellent customer experience. Handle all customer related issues that a Lead, Sales Associate or Cashier cannot. Be the next step in escalation before an Assistant Manager or Store Manager. Open and close the store when needed which includes counting the register drawers, setting up for the new day and sales floor recovery.

Duties and Responsibilities

As a Retail Coordinator, you will be a key member of the retail leadership team and will lead a team of retail staff members to increase sales by focusing on the Key Performance Indicators (KPI's) while maximizing store and department efficiency and effectiveness. Specific responsibilities include:

  • Ensures the delivery of prompt, courteous and knowledgeable service to all external and internal customers at all times, resolving any customer service issues appropriately and competently.
  • Operate as a front line manager focused on executing store functions through staff members.
  • Have a daily knowledge of where the store is on KPI's (Average Order Size, Conversion Rate, Daily/weekly Sales goals).
  • Help coach and train a capable and talented team of Sales Associates, ensure development of the overall store team.
  • Assisting with general supervision in accordance with company policies and procedures including opening and closing the store and front end coverage as assigned.
  • Complying with cash office procedures and preparing deposits
  • Supporting company standards of selling and customer service while leading by example.
  • Maximize schedule effectiveness and increase team productivity
  • Develop top performers and consistently evaluate performance, providing coaching and direct feedback.
  • Assist in the implementation of merchandise presentation standards and signage throughout the store to meet company standards and maximize profits.
  • Adjust priorities and manage time wisely in a fast-paced environment.
  • Communicate in a clear, concise manner and listen attentively to others.
  • Assumes Key Carrier responsibilities including but not limited to; supplementing Manager coverage, ensuring execution of store plan and adherence to all operational procedures, supporting Assistant Manager and backroom plan, re-prioritizing daily activities as needed based on store plan.

Job Knowledge

Minimum formal education, if any, required to perform this job e. g., Bachelor's Degree in Accounting, Law Degree).

High School education or equivalent required

Minimum job skills required to perform this job (for example: programming languages, strong interpersonal skills, computer software packages).

Must possess superior customer relations skills.

Must be available to work flexible schedule including weekends and evenings.

Strong communication skills - verbal and written. Listens and responds appropriately.

Minimum experience required to perform this job.

Must be capable of handling multiple tasks at one time.

Ability to respond appropriately to changes in direction or unexpected situations.

Team player/works effectively with peers and supervisors to accomplish tasks.

List specific jobs which could prepare an individual for this job.


Customer Service Associate

Retail Associate

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